Shipping Policy

Welcome to MelaCarl Digital Store! Since we specialize in digital products, our “shipping” process is fast, secure, and completely online. Please read our policy below for details.

1. Digital Delivery Only

All items sold in our store are digital goods (e.g., recharge codes, activation codes, or subscription keys).
No physical item will be shipped or delivered to your address.
Codes are delivered electronically via your registered email, inbox, or message center.

2. Delivery Timeframe

Orders are typically processed and sent instantly or within 1–2 hours after payment confirmation.
During peak hours or system maintenance, delivery may take up to 24 hours.

3. Order Confirmation

After successful payment, you will receive a confirmation message or email with your purchase details.
Please double-check your provided email address or contact info to ensure proper delivery.

4. Failed or Delayed Delivery

If you do not receive your code within the stated timeframe, kindly contact us immediately.
Our team will verify your transaction and resend the code if necessary.

5. Important Notes

Make sure your device or app is compatible before purchasing.
Once the code is delivered and successfully activated, the transaction is considered complete.

6. Need Help?

For any delivery concerns, message us directly through our store chat or email. We’re happy to assist you.

Customer Support: m.me/109711415509721
Operating Hours: Monday – Sunday | 9:00 AM – 9:00 PM

Refund Policy

Refund & Replacement Policy

No refunds are given once a digital code is sent and delivered.
Replacement will only be granted if the code is proven invalid or defective, and verification is completed by our support team.
Customers must report any issue within 24 hours of purchase with valid proof (e.g., screenshot or video).

Cancellation / Return / Exchange Policy

Welcome to MelaCarl Digital Store! We value your satisfaction and aim to deliver your digital products quickly and securely. Please read our cancellation terms carefully before making a purchase.

1. Order Cancellation Before Delivery

Orders may be cancelled only before the digital code or product has been delivered.
Once a code has been sent or the download link has been provided, the order can no longer be cancelled or refunded.
If you wish to cancel an order, please contact us immediately after payment so we can check its status.

2. Cancellation After Delivery

Due to the nature of digital products, cancellations are not allowed once the product or activation code has been delivered.
Digital codes cannot be returned, revoked, or reused after being sent.

3. Invalid or Defective Codes

If you receive a defective or invalid code, please contact our support team within 24 hours of purchase.
We will verify the issue and, once confirmed, issue a replacement code at no extra cost.

4. Unauthorized Cancellations or Chargebacks

Unauthorized chargebacks or payment disputes after a successful delivery may lead to account restrictions or reporting to the payment provider.
We encourage customers to contact us first to resolve any issue peacefully and efficiently.