Shipping Policy
📌✨ ECLARK SHOP POLICY
🛍️ Order Policy
- All orders are first come, first served basis
- Order is confirmed once payment or reservation is accepted
- Please double check your order before checkout
💰 Payment Policy
- Accepted payment: GCash / Bank Transfer / COD (if available)
- Payments must be settled within the given time (if reserved items)
🚚 Shipping / Delivery Policy
- Shipping schedule depends on courier availability
- Usual processing time: 1–3 days before shipment
- Delays caused by courier are beyond our control
🔁 Return & Refund Policy
- No return or exchange for change of mind
- Only defective or wrong item can be replaced (must be reported within 24 hours upon receipt)
- Item must be unused and in original condition
📦 Product Policy
- Colors may slightly vary due to lighting or screen differences
- Availability of items is subject to stock on hand
📩 Customer Support
For concerns or questions, kindly message us directly: 💬 DM us on our page ECLARK
💖 Friendly Note
We aim to give you affordable and quality finds. Thank you for supporting ECLARK 🛍️✨ Sabihin mo
Refund Policy
🔁✨ ECLARK REFUND POLICY
💰 Refund Eligibility
Maaaring mag-request ng refund kung:
- Wrong item ang naipadala
- Defective or damaged ang item upon delivery
- Kulang ang laman ng order
⏱️ Timeframe
- Dapat i-report ang issue within 24 hours pagkatapos matanggap ang item
- Hindi na maa-accept ang request pag lumagpas na sa 24 hours
📦 Condition of Item
- Dapat nasa original condition ang item
- Hindi gamit, hindi hugas, at kompleto pa ang packaging (kung meron)
🚚 Shipping Fee
- Kung seller error (wrong/damaged item), sagot ng store ang replacement shipping
- Kung buyer error, buyer ang sasagot sa return shipping (if applicable)
💳 Refund Process
- After ma-verify ang issue, refund will be processed via:
- GCash / Bank Transfer
- Processing time: 1–3 business days
⚠️ Non-Refundable Cases
- Change of mind
- Incorrect order na na-confirm ng buyer
- Items already used or damaged by customer
📩 Contact
For refund concerns, message us directly: 💬 ECLARK Customer Support
💖 Note: We always aim to provide quality and trusted service. Thank you for supporting ECLARK 🛍️✨
Cancellation / Return / Exchange Policy
🔁📦 ECLARK RETURN & CANCELLATION POLICY
📦 RETURN POLICY
✔ Allowed Returns
Maaaring mag-request ng return kung:
- Wrong item ang na-deliver
- Defective o sira ang item upon arrival
- Kulang ang item (missing parts/items)
⏱️ Time Limit
- Dapat i-report ang issue within 24 hours pagkatapos matanggap ang order
- Hindi na maa-accept ang return request pagkatapos ng 24 hours
📌 Condition
- Item must be unused and in original condition
- Dapat kompleto ang packaging (kung meron)
- May proof (photo/video) ng issue
🚚 Shipping
- Seller error (wrong/damaged item): sagot ng ECLARK ang replacement shipping
- Buyer error: buyer ang sasagot sa return shipping (if applicable)
❌ CANCELLATION POLICY
✔ Allowed Cancellation
- Pwede mag-cancel bago ma-ship out ang order
❌ Not Allowed Cancellation
- Hindi na pwedeng mag-cancel kung:
- Na-process na
- Na-ship out na ang item
⚠️ Important Note
- Once confirmed ang order, considered “reserved” na ito
- Please make sure bago mag-place ng order para iwas abala
💳 Refund for Cancelled Orders
- If cancellation is approved before shipment:
- Full refund via GCash / Bank Transfer
- Processing: 1–3 business days
📩 Contact
For concerns: 💬 Message ECLARK Shop directly
💖 Reminder: We aim to provide smooth and honest transactions. Thank you for supporting ECLARK 🛍️
