Shipping Policy
Orders are prepared and packed carefully to maintain the freshness and quality of our products. Orders are processed after payment or order confirmation.
Refund Policy
If your order is expected to be significantly delayed, MERCADO DE MANA will notify you as soon as possible and provide an updated delivery schedule.
🥬 Fresh Products
Since our products are fresh and perishable, we prioritize proper handling and safe delivery rather than rushing an order under unsuitable conditions.Cancellation / Return / Exchange Policy
We understand that plans can change, and we aim to offer a fair and transparent policy for cancellations, order modifications, and refunds.
❌ Order Cancellation
Orders may be cancelled before they are processed or dispatched. Once an order is being prepared or has already been shipped, cancellation may no longer be possible.✏️ Order Changes
If you need to modify your order (such as items, address, or delivery details), please contact us as soon as possible. Changes can only be made if the order has not yet been processed.💰 Refund Policy
Refunds may be issued under the following conditions:- The order was cancelled within the eligible time frame
- Items were not delivered
- Products arrived damaged or in unacceptable condition
- A verified issue occurred with your order
