Shipping Policy
At Mstinova CMVP Co., every order is handled with care and intention. We believe that every customer deserves clarity, fairness, and a smooth shopping experience. Below are our official store policies—crafted with the same care and integrity we put into every product we offer.
Processing Time
• Orders are processed within 1–3 business days.
• Premium items may require additional handling to ensure quality.
Delivery Time
-
We process orders  Standard delivery: 3–7 business days
-
• Express delivery (when available): 1–3 business days
-
Delivery time varies based on location and courier availability.
-
Once shipped, customers will receive a tracking number for real-time updates.
-
Please ensure your address and contact info are accurate and reachable to avoid delays.
Mstinova Assurance: We do our best to pack every item safely and securely so it arrives in perfect condition.
Refund Policy
We want you to love your purchase — completely.
Eligible Returns
- The item arrives damaged, defective, or incorrect.
-
The request is made within 1-2 days of receiving the item.
-
The product is unused, complete, and in its original packaging.
   • Items can be returned within 7 days of receipt.
   • Item must be unused, complete, and in original packaging.
   • Real estate listings or services are non-returnable but fully guided with transparent documentation.
Refund Process
• Refunds are issued within 3–7 business days after approval.
Cancellation / Return / Exchange Policy
Refunds may be issued as:
-
Replacement Item, or
-
Direct Refund (depending on the case).
• Replacement is shipped for free.
Unique Touch: Every request is reviewed with our Mstinova CMVP Co. Care Check—a quick process that ensures fairness for both customer and store.
