Tita's Quality Finds
Shipping Policy
We carefully pack all orders to ensure they arrive safely and in good condition.
Orders are shipped through our available delivery partners. The courier will be selected based on availability, destination, package size, and applicable shipping rates.
Please make sure your complete and correct shipping information is provided when placing your order to avoid delays or failed deliveries.
We aim to process and ship orders as soon as possible. Delivery times may vary depending on the destination and courier operations.
Delays caused by weather, holidays, or circumstances beyond our control may occur. We will do our best to assist with any shipping concerns and provide updates when available.
Refund Policy
We want every customer to receive the correct and quality product. If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of receiving your order.
To help us review your concern, please provide clear photos or videos of:
the item received
the packaging
the shipping label
For hygiene and safety reasons, underwear and other intimate clothing items cannot be returned or refunded once worn, washed, or used.
Items returned for approved claims must be unused, unwashed, and in their original packaging.
Approved claims will receive a refund only. We do not offer replacements or exchanges at this time.
Refunds are not available for:
Change of mind
Incorrect size selected by the customer
Normal color variations due to screen settings
Please contact us first before sending any item back. Returns sent without prior approval may not be accepted.
Cancellation / Return / Exchange Policy
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been handed over to the courier, cancellation may no longer be possible.
Returns
Returns are accepted only for items that are received incorrect, damaged, or defective, subject to review and approval. Please contact us within 48 hours of receiving your order and provide clear photos or videos of the item, packaging, and shipping label.
Returned items must be unused, unwashed, and in their original condition and packaging, unless the item was received damaged or defective.
Exchanges
We currently do not offer exchanges or replacement items. Approved return claims will be handled through a refund.
Non-returnable Items
For hygiene and safety reasons, underwear and other intimate clothing items cannot be returned or refunded once worn, washed, or used.
Change-of-mind purchases and incorrect size selections are not eligible for return, refund, or exchange.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
